Privacy Policy

Who are we?

Our website address is: https://www.dentistelavalouest.com/

 

Personal Data Collection

Personal Information Collected

In order to benefit from customized services from Centre dentaire Laval Ouest, accessible on digital platforms, you must provide certain information that will be used for identification purposes; otherwise, we will not be able to offer you the services in question. We also collect personal data to offer you certain services.

If you contact Laval West Dental Centre via email, you are required to provide your information and compose your message in the designated area of the electronic form available on the 'Contact Us', 'Schedule an Appointment' and, 'Satisfaction Survey' pages.

Whether by phone, email, or a message sent through our Website, we may collect:

• Your first name;
• Your last name;
• Your email address;
• Your phone number;
• The subject of your message;
• Any other information you provide to us.

You can also contact us using Facebook's Messenger tool. Since no communication via email or Messenger is entirely secure, we ask that you refrain from transmitting personal information in your messages when communicating with us in these ways.

What type of personal information do you collect and why?

We collect and use your personal information to fulfill the mission entrusted to us, notably to:

• Communicate with you;
• Process your application to the positions we post;
• Offer you Centre dentaire Laval Ouest conventional services;
• Permanently ensure the efficiency and quality of our business processes;
• Understand your experience as a client or as an applicant so that it is a positive one for you;
• Offer you practical information and content and to promote our services and programs.

We only collect personal information that is necessary for intended purposes.

In addition, when we collect your personal information, we specify the intended uses.

For example, you may read the Terms of Use and Privacy Policy page on our website to find out more on the type of personal information we collect when you visit our website and how we use this data.

 

Automatic Exchange of Information

For all the navigation features on Centre dentaire Laval Ouest website (under the domain name https://www.dentistelavalouest.com/) to be fully functional, your computer and the server of the websites exchange certain technical information. This information is fragmented and cannot be used to identify you.

Cookies are small text files which are downloaded when you view certain pages of a website and saved on the memory of the device you are using.

Cookies are used to update and optimize our website according to your usage and needs. Centre dentaire Laval Ouest and its suppliers rely on Google Analytics to analyze the usage of Centre dentaire Laval Ouest digital platform for statistical and website improvement purposes.

The following information is collected via cookies:

• Your IP address;
• Your internet service supplier;
• Date and hour of the start and end of the visit;
• Browser language setting;
• Region or municipality determined by the IP address
• Browser type and version;
• Operating system type and version;
• Device type and model (phone, tablet or computer);
• Previously visited website’s domain;
• Address of pages visited on Centre dentaire Laval Ouest’s websites;
• Activities (i.e.: clicks, screen scrolling) on Centre dentaire Laval Ouest’s websites;
• Origin point (banner, email, social media, printed publication, advertiser website) of your visit;
• Screen resolution of the device you are using.

This information can also be used by Centre dentaire Laval Ouest and its suppliers to create, improve, or market products and services. The information is collected and retained by Google on servers that may be located outside of Canada. However, this information is not shared by Centre dentaire Laval Ouest with external parties. In certain circumstances, you may manage the cookies section.

You may prevent Google from collecting data related to your usage of Centre dentaire Laval Ouest’s website by downloading the Google Analytics Opt-out Browser Add-on.

 

Cookies

Cookies are small text files saved on your computer or mobile device. They contain information on the browser you use and the pages you have visited. You may, at any time, delete or deactivate cookies from your browser.

What Is the Purpose of Cookies?

Cookies are commonly used by websites. They are used to accomplish various functions and distinguish themselves by their different roles.

To manage cookies in general on a specific browser, visit the following pages:

• Delete and manage cookies in Internet Explorer^®
• Manage cookies and website data in Safari^® on Mac
• Activate or deactivate cookies in Chrome^®
• Authorize and block cookies in Firefox^®
• How to clear browser cache/history/cookies in Opera^®

You can also manage cookies by modifying the settings on your smartphone:

• Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
• Delete your history and activity on your Android

To manage cookies specifically on our website, you can click on the link button available at the bottom of the page at any time. Your choices are valid for a maximum of 30 days. Note that the management of these cookies is associated with the browser and the device you are using. As such, if you are using another device or another browser for your following visit, the banner asking you to manage your cookies will reappear.

 

Functional Cookies (Mandatory)

These cookies are essential for the proper functioning of our website. They cannot be deleted by the user.

They allow you to:

• Use the main features of the website and to safeguard it;
• Implement safety measures;

The following information is therefore collected:

• Browser language
• Browser type and version;
• Operating system type and version;
• Device type and model (phone, tablet or computer);
• Screen resolution of the device you are using.

Name of cookie	Usage
_rubiskuit	This cookie is used to determine the users’ linguistic preferences.
zps-tgr-dts	This cookie is used to determine the users’ preferences, the type of browser and the screen resolution. This cookie is valid for 1 year.
_GRECAPTCHA	reCAPTCHA is a free service from Google that helps to protect websites from spam and abuse. A “CAPTCHA” is a Turing test used to distinguish humans from robots.

 

Statistic Cookies

These cookies allow us to validate the usage of our sites and their performance, to establish usage statistics and determine the access and usage rates of the various elements of our sites (sections, visited content, paths). These elements will also allow us to improve the relevance and ergonomics of our services to better meet your needs.

The following information will be collected:

• IP address;
• Geographical location (region derived from your IP address);
• Internet service supplier;
• Date and hour of the start and end of the visit;
• Previously visited website domain;
• Address of the pages visited on Company Name’s websites;
• Activities (i.e., clicks, screen scrolling) on Company Name’s websites;
• Origin point (banner, email, social media, printed publication, advertiser website) of your visit;
• Your searches using the integrated search tool on our websites.

Name of cookie	Usage
Google Analytics (__utm*)	Analyze the usage of our website to improve it. You can install the Google Analytics Opt-out Browser Add-on on all the websites you visit.
Qualtrics (__cfduid, name generated randomly)	Randomly show a survey on user satisfaction to users that haven’t answered yet.

 

Advertising Cookies

Name of cookie	Usage
mailpoet_page_view	Used to correctly calculate subscriber commitment and to identify inactive subscribers. This cookie does not expire.
_gcl_aw	Google Advertising cookie used to track users and target ads that would be useful to the user.

 

Content embedded from other websites

The items of this website may include embedded content (for example, videos, images, articles, etc.). The embedded content from other websites functions the same way it would if the user visited that other website.

These websites could collect data on you, use cookies, install third-party tracking tools or monitor your interactions with the embedded content if you have an account and are connected to their website. The content of these websites, the links they have, the changes made to them, as well as the products or services offered on these sites are in no way approved, controlled, or authorized by Centre dentaire Laval Ouest.

The company cannot be held responsible for the following:

• The content, products or services posted on third-party websites;
• The presence of non-authorized hyperlinks on its digital platforms;
• The contamination by computer viruses resulting from the use of third-party sites or the weak protection of data in these websites;
• The collection of your personal data as well as their usage and their communication on these sites.

Centre dentaire Laval Ouest can, at any given moment modify, add, or delete hyperlinks posted on its website.

 

With whom do we share your data?

Your data could be shared with:

• Pharmacies
• Laboratories
• Insurance companies
• Referring specialists
• Accountants
• Administrative staff
• IT technicians

How long will your data be stored for?

For users that register on our website (if possible), we will also store the personal data indicated in their profile. All users can view, modify, or delete their personal information at any moment (with the exception of their username). The website managers can also view and modify such information.

What are your rights regarding your data?

You may ask to receive a file containing all personal data that we have collected about you, including those that you have provided. You can also request the complete deletion of said personal data. This does not take into account the data stored for administrative, legal, medical or for security reasons.

For requests concerning your personal data, you may contact
Dre. Marie Kambranis
cliniquedlo@bellnet.ca
(450) 627-2658